RealPage Vendor Credentialing

If you are a new vendor, please CLICK HERE to register.

For questions regarding the registration process, please contact us by email or phone:

Toll Free: 888-493-6938

OpsTechnology Support

Email: servicerequests@opstechnology.com
Toll Free: 800-704-0154 – option 7 Catalogs
Email: catalogs@opstechnology.com

RealPage

Phone: (877) 325-7243
Website: www.RealPage.com

Q: Are there fees for using Ops?

A: Yes, suppliers are charges fees for using the OpsTechnology software. OpsTechnology charges a small fee per invoice based on the invoice package selected during registration. The fees overtime will be significantly outweighed by the process savings that suppliers realize.

Q: Will I need a new invoice package for each customer?

A: No, your invoice package can be shared with all properties and property management companies

Q: Will I be charged monthly?

A: Electronic Invoice Suppliers are only charged each time the number of available invoices reaches the minimum balance for the invoice package selected

Managed Catalog Suppliers are billed monthly based on the transactions completed during the monthly billing period

Q: Will my invoices expire?

A: No, the invoices remain with your OpsMerchant account as long as you are a part of the OpsTechnology supplier network.

Q: Who will send my payments and what are my payment options?

A: OpsTechnology is not involved in the actual payment of your invoices. The application facilitates the invoice process to the point in which it is exported to the property management companies accounting system. The property management company will process the payment of the invoice. Please contact the property management company regarding payment delivery options.

Q: I already have a OpsMerchant account, how can I add [company-name] communities to my Ops account?

A: To register for a new property management company using your current OpsTechnology account, you can:

• Login to your OpsMerchant account
• Go to Account & Settings
• Key the invitation code into the Invitation Acceptance area
• Complete the online registration process

Q:I am registered, now what do I do?

A: The next step will be for the property management company to send new account requests to your OpsMerchant account. The requests will be displayed in the Messages section of your OpsMerchant account.

• Select new account
• Key in your account numbers
• Save

You can also see the “Where do I go after I register” tab on this website

Q: Where do I find my account number to set up the properties?

A: The account number used should be your accounting systems unique identifier for the property. If you do not use account numbers, the property name can be unique. Please note that each property should have a unique name or number assigned.

Q: What is a WTN number and where do I find it?

A: A WTN number is a Work Tracking Number; this is often referred to as a PO (purchase order) number. If you are receiving orders in your OpsTechnology account, the WTN number will be displayed on your order. If you are an electronic invoice supplier, the WTN number should be provided to you by the property.

Q: I made a mistake on an invoice, how can I correct or void it?

A: Invoices can’t be voided in OpsMerchant. Please process a credit memo to correct the invoice if a mistake is made. See the how to create a credit memo document in the training section for details on how to issue a credit memo.

Q: How can I tell if my invoice has been paid?

A: Payment information (check number, date, and amount) will be sent back to OpsTechnology after the payment is processed. This information can be found on your invoice in OpsMerchant.

• Go to Invoices
• Select the invoice
• Scroll to the bottom of the page to view payment details

Please note that this information is not provided by OpsTechnology

Q: My company information has changed, how can I update it?

A: Please see the update account information in OpsMerchant document located in the training section.

RealPage Vendor Credentialing

OpsTechnology

Please see below for suggested training items based on your supplier type.

Electronic Invoice Supplier – A supplier that will not display an online catalog. Orders will be called, faxed, or emailed from the property, outside of the OpsTechnology application. Invoices will be sent back to the property electronically, using the OpsTechnology software.

Managed Catalog Supplier – A supplier that will display an online catalog (this option will give the supplier the most visibility to the property). Orders are created and sent electronically to your OpsMerchant account. Orders are confirmed online and an electronic invoice is sent back, using the OpsTechnology software.

Process	Managed Catalog	Electronic Invoice	Training Document	Training Video
Activate Customer Accounts			Link to document	Link to video
Confirming an online order			Link to document
Creating an invoice from an online order			Link to document	Link to video
Create Invoice with Offline Order				Link to video
Creating an electronic invoice			Link to document
Managed Catalogs			Link to document	Link to video
Creating a credit memo			Link to document
Invoicing options			Link to document
OpsMerchant Overview			Link to document	Link to video
Quick step guide			Link to document
Run Reports				Link to video

What is OpsTechnology?

OpsTechnology is an online procurement software used by property management companies and supplier to facilitate the order/invoice process. OpsTechnology offers suppliers a cost effective way to access thousands of apartment communities, along with an efficient way to conduct business with qualified buyers. Electronic invoicing eliminated printing of paper invoices, postage costs, and time spent correcting errors and tracking down missing payments. You save money and get paid faster

Why should I become an OpsTechnology supplier?

How OpsTechnology can help you save

• Save money invoicing all of your OpsTechnology customers online, no longer spend time sending invoices by mail, filing and storing invoices, correcting invoicing errors and following up on late payments. All of your invoices are received instantly.
• All invoices have guaranteed delivery via the OpsTechnology application. With mail and email there are no guarantees that the invoice will be received.
• The invoice processing time is reduced by providing an invoice that in most cases requires one click approval by the property staff or approving associate. Your invoice will quickly route through the management companies system for approval and processing.

OpsTechnology’s system can be accessed 24/7, with no new IT costs

• All that you need to run OpsTechnology is a PC and Internet Explorer. There is no software or hardware to buy or maintain.
• Suppliers can access and modify data from any Internet connection, on any day of the year and at any time.

OpsTechnology can help suppliers increase revenue

• Once suppliers have joined the OpsTechnology Supplier Community, you can upgrade at any time, have their catalog placed and maintained online, and receive purchase orders online.
• There are a growing number of management companies searching for new suppliers online in the OpsTechnology Supplier Community each year – suppliers have the opportunity to gain business with these other management companies.
• Free Marketing! All customers can view and use our suppliers at: http://community.opstechnology.com.

OpsTechnology gives each supplier free reporting

• Suppliers can pull order, invoice, and other detailed reports with just a click of a button.
• Better manage inventory with customized SKU reporting.

OpsTechnology Integration opportunities

• OpsTechnology can seamlessly integrate with QuickBooks as well as other accounting systems
• Suppliers can now view payment information through OpsTechnology

How can I increase my visibility for other property management company using Ops?

OpsTechnology offers all online suppliers free marketing! By joining OpsTechnology a public profile page will be displayed in OpsCommunity. The profile page includes your company contact information, description of your company, logo, product/service categories, and service locations. This page is visible to all property management companies using OpsTechnology.

Click here for more information on the OpsTechnology Supplier Community.